Our customer service policy is very simple: to exceed the expectations of every patient who visits our practice, whether they are here to receive a skin care treatment in our Medical Spa or to have plastic surgery with one of our renowned plastic surgeons. Great surgical results have made ACPS one of the most respected aesthetic plastic surgery practices in the country; but it is the surgeons’ definition of good customer service that establishes and encourages every member of the support staff. The leaders of ACPS have created not only a clear vision of what customer service is, but a program to ensure that it is consistently delivered. Only the best managers, nurses, operating room staff, receptionists, and patient coordinators are selected to be a part of this elite team. Individual performance is highly regarded, but team effort is a priority. Each staff member is empowered with training and continuing education to help them hone their interpersonal skills.
Patients complete several questionnaires about their experiences at ACPS, from the first consultation to post-operative recovery. We value the opinions of our patients, and each and every survey is read closely. Successes are celebrated, but more importantly, we learn new ways to make our patients’ experience at ACPS both positive and rewarding. Finally, one of the most impressive attributes of our staff is their longevity with ACPS, many of whom have been working with the surgeons for over 10 years. This is not only a testament to the success of the surgeons at ACPS, but this level of staff commitment provides for the continuity of care essential for the aesthetic patient. Each patient can rest assured that their needs will be met by caring, dedicated and experienced staff.
Karen Husmann, MBA